Business Operations Team Member, Rotterdam

Voor KPN is Harvey Nash op zoek naar een Business Operations Team Member

Startdatum: 01-12-2025

Einddatum: 01-06-2026

Locatie: Rotterdam

Aantal uur: 36uur per week

The Developer Portal team is end-to-end responsible for the distribution and delivery of developer products to KPN and its customers, suppliers, and partners. It’s an international team where English is the working language.

The entire team works from the Rotterdam office two days a week; the remaining days are remote by default. The team follows the Agile/Scrum methodology, values autonomy, and places high importance on trust, humor, and responsibility.
The team consists of 13 people with a wide range of expertise: front-end developers, API specialists, OPS/Infra (AWS), and back-end developers.
To support the growth and rollout of our commercial and technical ambitions, we are looking for a new team member (m/f) to assist with operational tasks.

Your responsibilities will include:
Monitoring the api_developer mailbox:
•Approving/rejecting projects in Apigee after necessary checks
• Handling support questions / ServiceNow tickets
• Answering general (basic technical) questions

Monitoring traffic in Apigee/Elastic/OpenSearch:
• Detecting anomalies

SMS services:
• Supporting customer onboarding
• Guiding the SID process
• Proactively identifying disruptions (e.g., with Odido or elsewhere in the chain) and communicating them

Mobile Service Management services:
• Onboarding customers in systems like Comarch and Apigee

Other APIs:
• Handling inquiries based on documentation
• Escalating help requests within the team

What we expect from you:
Soft skills:
• Organized and ambitious
• Always on the look-out for (process) improvements and initiates these
• Customer-focused with a commercial mindset
• A team player: open, eager to learn, and with a sense of humor
• Independent but not afraid to ask for help
• Proactive, aiming to deliver the best customer experience
• Strong communication skills

Does this sound like a match? Don’t hesitate to get in touch—we’d love to meet you!