Servicedesk medewerker IT, Schiedam

Voor Mammoet is Harvey Nash op zoek naar een Servicedesk medewerker IT

Startdatum: Z.S.M.
Einddatum: 31-08-2025 (met optie op een verlenging)
Locatie: Schiedam, 4 dagen op kantoor (weinig ruimte om thuis te werken)
Aantal uren per week: 32-40 uur
Engelstalige CV en motivatie vereist
Deadline om te reageren: 14 mei voor 09:00 uur
Rechtstreeks met CV reageren op deze aanvraag is mogelijk via: Raya.al-jazairy@harveynash.com

Mammoet is a global leader in engineered heavy lifting and transport services. With a reputation for deep expertise and a comprehensive fleet, we deliver safe and innovative solutions for lifting, transporting, installing, and dismantling large and heavy structures across industries such as petrochemicals, construction, offshore and energy.

We are currently undergoing a business transformation aimed at implementing a global "One Way of Working" — harmonizing processes across regions and using technology to drive smarter planning, collaboration and execution. A key pillar of this transformation is strengthening our IT support landscape, including real-time reporting and efficient service delivery.

WHAT YOU’LL BE DOING

As a Service Desk Specialist, you will be the first point of contact for IT-related questions, incidents, and service requests across the organization. Based in the Netherlands and working as part of an international team, you’ll support users primarily during CET office hours via email, Topdesk, Microsoft Teams, and phone. You will play a key role in managing incident and change processes, resolving standard IT workspace issues and accurately logging, documenting and following up on requests. You will guide users through troubleshooting steps, escalate where needed and always aim to provide a seamless and positive user experience. Beyond day-to-day support, you’ll also contribute to process improvements, share knowledge within the team and stay aligned with internal tools, systems, and procedures.

What You’ll Need

Key competences

▪ Communicating and listening; gathering information

▪ Focusing on results

▪ Influencing and persuading

▪ Analyzing problems

▪ Learning and Researching

▪ Delivering Results and Meeting Customer Expectations

▪ Following Instructions and Procedures

• Experience: working at an IT Service Desk or relevant educational background in IT or a related field.
• Education: Education: MBO degree in information technology or related field

Typical Education & Experience

▪ MBO (vocational) degree in IT or a related field

▪ Minimum of 1 year of relevant IT support experience

▪ Certification in relevant IT systems and applications

▪ Knowledge of ITIL/ISM processes

▪ Fluent in Dutch and English (spoken and written)

▪ Working knowledge of Active directory, Azure and O365 applications

▪ Comfortable troubleshooting hardware, software and network issues

Graag hierbij het volgende toevoegen:

• Eerst mogelijke startdatum
• Beschikbaarheid in uren per week
• Tarief all-in (incl. reis- en/of verblijfkosten, excl btw)
• Vakantieplanning binnen de komende 3 maanden
• Woonplaats
• Dienstverband
• Engelse CV & Motivatie vereist